Archive

Agrium is one of the world’s largest nutrient and fertilizer producers with annual sales over $4 billion. Agrium continues to grow its markets and operations throughout the world.  Headquartered in Calgary and in business for almost 70 years, Agrium produces and markets three major nutrients required for healthy crop production: nitrogen, phosphate and potassium, as well as controlled release fertilizers.

Make the move to join our more than 7,000 employees across North and South America and begin growing your career now. We are currently recruiting for a:

Reporting to the Manager, Customer Service these positions will deliver customer service and distribution support to all internal and external Agrium Advanced Technologies’ customers at a level that exceeds their expectations.  The ideal candidates will have experience in the agricultural or turf arena; outstanding customer service and organizational skills.

Specific Responsibilities Include:

• Answer calls and re-direct to appropriate person(s)/department if necessary
• Answer customer inquiries, making recommendations when suitable
• Process all orders received via phone, mail, fax, email or other into computer program
• Answer questions related to product availability, price and delivery.  Provide formal price quotes based on established price lists. Trace shipments and report back to customer
• Check status of back orders and advise customer of delivery date.  Participate in product allocation decisions
• Complete return authorizations and arrange returns or credits for customer
• Ensure all orders on credit hold are given approval and released by finance department
• Liaison between customer and sales representatives
• Maintain communication with other departments as appropriate; sales, operations, finance and marketing
• Schedule freight carriers (truck/rail/marine), generate shipping documentation (bills of lading/customs), and coordinate carrier pickups with manufacturing sites as needed

Qualifications of the Position Include:

• Demonstrated experience in handling a high volume of calls with an excellent telephone manner
• Demonstrated experience in order entry and associated ERP software
• Demonstrated experience in scheduling freight carriers (rail, truck, marine)
• Demonstrated experience in preparing order and shipping documentation
• Strong problem solving skills, along with proven organizational skills
• Must possess excellent verbal and written communication skills
• Advanced knowledge of computer programs Excel, MSWord , Outlook
• Demonstrated proficiency in learning and adopting new technology tools and ability to leverage advanced functionality of these tools in a short timeframe
• Ability to maintain workflow on multiple ongoing tasks with attention to detail and ability to prioritize
• Knowledge of product features, benefits and use an asset

Please reply, in confidence by June 13, 2008 

Joan Gravelle, Human Resources Advisor

Fax: (519) 757-0010
e-mail:  jgravelle@agriumat.com

Brantford, ON
Fax: (403) 225-7627
email: Agrium HR