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Agrium is one of the world’s largest nutrient and fertilizer producers with annual sales over $4 billion. Agrium continues to grow its markets and operations throughout the world.  Headquartered in Calgary and in business for almost 70 years, Agrium produces and markets three major nutrients required for healthy crop production: nitrogen, phosphate and potassium, as well as controlled release fertilizers.

Make the move to join our more than 7,000 employees across North and South America and begin growing your career now. We are currently recruiting for a:

Agrium Advanced Technologies, a decentralized business unit of Agrium, is currently recruiting for the following position located in Brantford, Ontario:

Reporting to the Vice-President Sales and working very closely with the Sales Manager, Horticulture/Turf, this position manages the customer service operation, executing procedures, quality assurance measures.

Specific Responsibilities Include:

• Responsible for implementing an integrated customer service organization and ensuring customer response standards are established for exceptional service delivery.
• Provides positive leadership to customer service team in setting goals, managing the distribution of workload, coaching and feedback.
• Works closely with Sales team to keep managers informed on a daily basis of current customer activity and, in particular, any concerns that may adversely impact the customers.
• Works closely with Marketing on pricing to ensure all sales orders are processed efficiently and accurately.
• Ensures customer service representatives provide sales support to customers, distributors, including quotes.
• Develops material for and participates in product, service and appropriate industry meetings / seminars / tradeshows.
• Creates reports as requested by the Sales team, manipulating and analyzing data on department performance measurements, service trends and customer service issues.
• Develops, promotes and maintains standards for technical training.
• Maintain an effective liaison with manufacturing, logistics/warehouse, accounting and sales departments to resolve customer issues and meet their requirements.
• Responsible for overseeing and auditing that data entry is accurate, timely and complete.

Qualifications of the Position Include:

• University degree in Business or Agribusiness.
• 8+ years experience working in progressively responsible roles in a related industry, preferably in agronomy or pest control.
• Demonstrated leadership skills and the ability to work with individuals at all levels and disciplines within the business unit and organization.
• Experience with effectively integrating core functions and identifying synergistic opportunities for optimal performance.
• Proven project management skills with the ability to scope, manage and execute projects.
• Well developed organizational and communication skills.
• Ability to deal with competing priorities and high volumes of work.
• Technically competent in computer and telephony hardware and software.
• SAP, Oracle and ROSS experience will be considered an asset.

 

Brantford, Ontario
Human Resources
Fax: (519) 757-0010
email: Agrium HR