Agrium is a family of companies with operations both inside and outside of Canada.
Organizations Covered by this Policy
The Agrium family (“Agrium Family”) includes the parent company, Agrium Inc. and its affiliated entities, including a Canadian operating partnership known as "Agrium".
Policy of Compliance
What is Personal Information?
What Personal Information Do We Collect?
We collect and maintain different types of personal information in respect of individuals with whom we interact. This includes:
We may also collect market-related information, which may include personal information, concerning market trends and activities impacting our business. This information may include contract terms, financial information and other information for the purpose of market analysis and strategic planning. We may also collect information related to our media, investor and public relations activities and information related to our interactions with financial and other analysts and advisors.
In the course of conducting its business, Agrium may monitor the activities of individuals in respect of its operations and its premises and property. For example, some Agrium locations are equipped with surveillance cameras. These cameras are generally in high risk areas or plant sites. Where in use, surveillance cameras are there for the protection of employees and third parties, and to protect against theft, vandalism and damage to Agrium goods and property. Generally, recorded images are routinely destroyed and not shared with third parties unless there is suspicion of a crime, in which case they may be turned over to the police or other appropriate government agency or authority.
As a general rule, Agrium collects personal information directly from you. If not otherwise required or permitted by law or regulatory requirements, where the personal information that we collect about you is held by a third party, we will obtain your permission before we seek out this information from such sources. The third parties that we may collect information from include credit reporting agencies (for the purpose of conducting a credit check where you wish to obtain credit from us).
Agrium will only collect, process or use personal information in as far as this is permitted or instructed by applicable law or regulatory requirements. Where permitted or required by applicable law or regulatory requirements, we may collect information about you without your knowledge or consent.
Why Do We Collect Personal Information?
Agrium collects personal information, as reasonably required, to enable us to manage and develop our business and operations, including:
How Do We Use Your Personal Information?
We may use your personal information:
We may use your personal information without your knowledge or consent where we are permitted or required by applicable law or regulatory requirements to do so.
When Do We Disclose Your Personal Information?
In consideration of local legislation, we may share your personal information with our employees, contractors, consultants and other parties (including other members of the Agrium Family) who require such information, if and to the extent necessary for them, to assist us with establishing, maintaining and managing our business relationship with you, including: parties that provide products or services to us or on our behalf and parties that collaborate with us in the provision of products or services to you. In some instances, such parties may also provide certain information technology and data processing services to us so that we may operate our business. Personal information is only transferred by us to another country, including within the Agrium Family, if this is required or permitted under the applicable data protection law, in particular only in as far as a reasonable level of data protection is guaranteed in the recipient country. Insofar, we may share personal information with such parties both in and outside of your home jurisdiction, and as result, your personal information may be collected, used, processed, stored or disclosed in Canada and in the United States of America, and in some cases, other countries. If imposed by the applicable law or regulatory requirements, the collecting, use, processing, storage or disclosing and transferring will only take place after obtaining the required permission by the respective authorities.
Further, your personal information may be disclosed:
We will only disclose personal information insofar as permitted or required by applicable law or regulatory requirements. In any case, we will not disclose more personal information than is required under the circumstances.
Your Consent is Important to Us
It is important to us that where we collect, use or disclose your personal information we have your consent to do so. Depending on the sensitivity of the personal information, your consent may be implied, deemed (using an opt-out mechanism) or express. Express consent can be given orally, electronically or in writing. Implied consent is consent that can reasonably be inferred from your action or inaction. For example, when you accept our products or services, we will assume your consent to the collection, use and disclosure of your personal information for purposes related to your acceptance and use of those products or services, or for other purposes identified to you at the relevant time.
As we have described above, we may collect, use or disclose your personal information without your knowledge or consent where we are permitted or required to do so by applicable law or regulatory requirements.
Where your consent was required for our collection, use or disclosure of your personal information, you may change or withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting the office of our Privacy Officer using the contact information set out below. In some circumstances, a change in or withdrawal of consent may severely limit our ability to provide products or services to, or acquire products or services from, you. All communications with respect to such withdrawal or variation of consent should be in writing and addressed to our Privacy Officer.
How is Your Personal Information Protected?
Agrium will maintain physical, technical and procedural safeguards that are appropriate to the sensitivity of the personal information in question. These safeguards are designed to protect your personal information from loss and unauthorized access, copying, use, modification or disclosure.
How Long is Your Personal Information Retained?
Except as otherwise permitted or required by applicable law or regulatory requirements, Agrium endeavors to retain your personal information only for as long as it believes is necessary to fulfill the purposes for which the personal information was collected (including, for the purpose of meeting any legal, accounting or other reporting requirements or obligations). If destroying or erasing your personal information is not mandatory by law, we may make it anonymous such that it cannot be associated with or tracked back to you.
Updating Your Personal Information
Since we use your personal information to provide products and services to you, or to obtain products and services from you, it is important that the information contained in our records is both accurate and current. If your personal information happens to change during the course of our relationship, please keep us informed of such changes.
Access to Your Personal Information
You can ask to see the personal information that we hold about you. If you want to review, verify or correct your personal information, please contact the office of our Privacy Officer using the contact information set out below. Please note that any such communication must be in writing.
When requesting access to your personal information, please note that we may request specific information from you to enable us to confirm your identity and right to access, as well as to search for and provide you with the personal information that we hold about you. Except if forbidden by the applicable law or regulatory requirements, we may charge you a fee to access your personal information; however, we will advise you of any fee in advance. If you require assistance in preparing your request, please contact the office of our Privacy Officer.
Your right to access the personal information that we hold about you is, in principle, absolute. However, there are instances where applicable law or regulatory requirements allow or require us to refuse to provide some or all of the personal information that we hold about you. In case, the personal information has been destroyed, erased or made anonymous in accordance with our record retention obligations and practices, your right to access your personal information may be restrained.
In the event that we cannot provide you with access to your personal information, we will endeavour to inform you of the reasons why, subject to any legal or regulatory restrictions.
Inquiries or Concerns?
(403) 225-7542 Direct